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The way in which businesses communicate to customers matters. Visitors to their digital channels need to easily grasp what the services offered are and understand how they work, and to achieve this, the business relies on the written word as a means to relay information across platforms and journeys. Continue reading “Compilation of the Vodacom content styleguide”
Let’s see… You’ve got a good-looking store and sought-after brands fill your shelves, but you’re having trouble drawing in foot traffic. Or maybe business is booming but customer complaints are equally high. Well, when you’re in the middle of it all – day in and day out – it’s easy to become ‘blind’ to key details and it’s difficult to see your brand, retail space, processes and staff through fresh, untainted eyes.
So the real question is: Are you brave enough to welcome honest, open and unfiltered criticism about your business?
This is where our Word Couture Co. comes in. Let us do a thorough Customer Experience evaluation Continue reading “Business owner? Improve your customers’ experience to enjoy success and boost your brand”